We stand behind our products and we are confident that you will be satisfied with them. However, if you would like to return or exchange a product purchased through Spot for Beauty, you may return it to us in accordance with the return policies set forth below. These policies apply only to products purchased from and fulfilled by Spot for Beauty.
RETURN POLICY FOR CONSUMERS
As a valued Spot for Beauty client, you may return or exchange any product within fifteen (15) days of your receipt of said product(s) provided that the product(s), and associated retail packaging are not damaged or opened. Please note, returns will not be accepted beyond this date. You are responsible for the cost of shipping on any returned items.
Please place the returned item(s) in a package along with a letter (see information required below) stating that the product is being returned and why. Please ensure the product(s) is appropriately protected for transport. You are responsible for the condition of the product(s) as received by Spot for Beauty when returned to us. Any damage caused in transport will affect our acceptance of the Return and the refunding to you of the purchase price. Please provide the following information with the Return shipment:
- Name, phone number and email address
- Whether you would like to exchange the product or receive a refund
- If you would like an exchange, what you would like to exchange the product for
- A copy of the Invoice, or if you are returning/exchanging a gift, indicate that it is a gift return
Please send the return to:
Spot for Beauty
235 Industrial Parkway South, Suite 7
Aurora, Ontario, Canada, L4G 3V5
Attention: Online Retail Consumer Return
We will process your return upon its arrival and all exchanges will be shipped via standard ground shipping. We will also send you an email to confirm receipt and processing of your return or exchange request. You will be responsible for the shipping costs associated with any exchanges.
Only products purchased online at www.spotforbeauty.com may be returned.
If you used a gift certificate to pay for all or part of an item that you return, you will not receive a cash refund for the amount of the gift certificate. However, the amount of the gift certificate will be returned to your account for use towards future qualifying purchases provided that the gift certificate has not expired. Please note that the original expiration date still applies.
If you return an order that was placed using a promotional certificate or discount, you will only be refunded for the amount that you paid.
If you have any questions please contact us at 905-726-7768.